Through our experience, we understand how insurance companies handle claims.
Therefore, we are best placed to assist you to accelerate the evaluation of any claim you may need to make.
We have found through experience that all legitimate claims may be resolved once a formal letter is sent to the insurer.
Prom Country Financial Planning Pty Ltd will provide you with a dedicated client support manager to facilitate the progress of any possible claim – from lodgement, to payment of benefits.
We will provide the following service standards:
| Priority Claim Service | Ideal Delivery Time | Maximum Delivery Time | Description of Service |
|
Assist you in the completion of a claim form – on site |
Same day as notified |
Within 3 working days from event |
All claims are handled as a priority. We understand that our services are most important in the unfortunate event of a claim occurring. We will arrange an appointment with you or your family, immediately after receiving notification of a claim. |
|
Book necessary appointments with your Doctor/s |
Same day as notified |
Next Business Day |
A doctor’s appointments will be necessary to complete your report. We can assist in arranging this appointment at the earliest possible date. |
|
Fast track your Doctors completion of medical history or report on current medical condition |
Call every 3 days |
Next Business Day |
Doctor’s reports will also be necessary. In many cases these can take some time. We continually contact the doctor’s office to ensure these are completed quickly and ensure they understand the importance of the reports being completed. |
|
Liaise with underwriters |
Constantly throughout claim |
Next Business Day |
We constantly liaise with claims staff and underwriters at the insurance company. This gives us a good understanding of the progress of the claim and what is required. We are the direct contact point for you in the event of a claim, so it is important that we are aware of the status of their claim so that we can answer your queries promptly. |
|
Liaise with your Accountant |
Same day as notified |
Next Business Day |
In the event of an Income Protection claim, it may be necessary to get financial documents from accountants to verify the amounts of the monthly benefit. We will assist in getting these from your accountant and ensure that they are provided to the claims staff. |
